service

i have to admit, when i am on the hotline seeking enquiries, i am one tough ass to handle. i am so for the following reasons..

1) i prepare tons of questions before the call in hope to clear all counts in one call.
yes, that is me. i don't mind people spamming me with questions in one call compared to getting spammed with calls from the same person. so with that in mind, i always make sure i have all doubts on paper before i make the call to clarify them all. spamming questions in one call is better to spam the number of calls.

2) i won't accept too simple or generic answers to my questions. 
i don't know about you, i cannot stand those taking calls to give such replies. this sort of hint that he/she is unhappy with what he/she is doing. well, too bad you got yourself this job, deal with it. this also hint that he/she wants to end the call quick. well, sorry to disappoint you but if i get such replies i would always rephrase my questions and ask over and over again until i get a satisfactory reply. that's the purpose of the help line anyway.

3) i won't accept answers that can be found in FAQs of the host's website.
before i call i would definitely read those FAQs, i'm not one of those idiots that would not read and dive straight to the help line. when i ask something similar to questions in the FAQs, means i want in depth answers and what not. so again, if i fail to get what i want i would rephrase my question and ask over and over again.

with those being said, i'm sure many of you would be hoping you won't be at the help desk receiving my queries. haha i can understand but i can promise that i won't ask dumb questions or what not. 

so anyway, the fact that i brought this up is due to the fact that in recent months and weeks, due to the fact that there are numerous admin issues to settle, i have called the individual help lines and what not spamming questions to the receiver. at times, i can hear the mild sigh the receiver let off minutes into the call and i don't blame them. rather i would actually love to thank them. i don't know them personally but still want to thank them for accepting questions from a demanding caller. so, thank you. :)